Smarter Home Essentials for Refined Living.
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FAQ

Find answers to common questions about our products, services, and policies.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
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Shopping Information

How long does delivery take?

At BuyMode, we provide Fast & Free UK Delivery. Most orders are processed within 24 hours and typically arrive at your doorstep within 3-5 working days. You will receive a tracking link via email as soon as your order is dispatched.

Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?

We accept a wide range of secure payment methods for your convenience, including Apple Pay, Google Pay, Visa, Mastercard, and AMEX (American Express). All transactions are encrypted and processed securely.

Is my payment information secure?
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order & Returns

I’ve changed my mind. Can I return my order?

Yes. Under the UK Consumer Contracts Regulations, you have 14 days from the day you receive your item to notify us of your decision to cancel. Once notified, you have a further 14 days to return the item to us for a full refund.

How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Who pays for the return shipping?
Specify who pays for return shipping, e.g., customer, seller
Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.

Ordering from Buy Mode

How do I place an order on Buy Mode?
Placing an order on Buy Mode is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Can I track my order?
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
What should I do if I receive the wrong or damaged item?
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.

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